Ever stared at a blank survey screen thinking, “What the heck should I ask?” Yeah… us too. So we fixed it.
Meet your new co-pilot: Sondar’s AI Survey Maker. Just tell it what you’re trying to learn and boom 💥 you’ve got smart, targeted questions ready to go in seconds.
Whether you're doing product discovery, customer research, or just trying to get honest feedback without the headache, this tool helps you:
✅ Skip the guesswork
✅ Ask better questions
✅ Get clearer insights, FAST!
You can find the AI survey maker hiding behind the "Create New Survey" button.
Get instant answers to your survey data with your personal AI Analyst. Rather than manually digging through responses, simply ask the AI anything—from key trends to specific customer concerns—and get clear, data-driven answers in seconds.
Why it’s useful:
• On-Demand Insights – Ask questions like “What are the top complaints?” or “How do enterprise customers feel about our pricing?” and get instant responses.
• No More Manual Analysis – Skip the spreadsheets—let AI find the patterns and key takeaways for you.
• Smart Decision-Making – Quickly uncover opportunities and pain points without sifting through raw data
Uncover key takeaways in seconds with AI Insights – Summary Reports! Our AI-powered analysis scans survey responses to identify top findings, trends, and opportunities, so you can skip the manual review and go straight to action.
Why it’s useful:
• Instant Analysis – AI sifts through responses to highlight key themes and customer sentiment.
• Actionable Insights – Get clear takeaways on what matters most, without the guesswork.
• Spot Trends & Opportunities – Identify emerging patterns and areas for improvement at a glance.
With AI Insights – Summary Reports, you get intelligent analysis and insights in minutes so you can spend less time analyzing and more time improving the user experience.
Understand customer loyalty in real-time with our NPS Surveys feature! Now, you can effortlessly measure Net Promoter Score (NPS) to track how likely customers are to recommend your product or service. Learn More.
Why it’s useful:
• Instant Insights – Quickly gauge customer sentiment and loyalty with a single question.
• Track Trends Over Time – Monitor improvements and spot issues before they escalate.
• Segment & Analyze – Break down NPS responses by customer type, region, or engagement level.
With built-in automation and reporting, NPS Surveys help you take proactive action to turn passives into promoters and keep your best customers happy.
Improvements to survey publishing workflow UX
Creating surveys just got easier with our Survey Template Library! Whether you’re gathering customer feedback, measuring NPS, or running a product discovery survey, our curated collection of ready-to-use templates helps you launch faster with confidence. Learn More
Why it’s useful:
• Save Time – No need to start from scratch—just pick a template and customize it.
• Expert-Designed – Templates are crafted based on industry best practices for maximum engagement.
• Consistent & Reliable – Standardized survey formats ensure you collect high-quality, comparable data.
From customer satisfaction to feature requests, our growing library has everything you need to get actionable insights in minutes.
Survey Response Filters for Segmenting Responses makes it easier than ever to analyze customer feedback. With just a few clicks, you can break down survey responses by key attributes like customer segment, region, plan type, sentiment, and more—giving you deeper insights into what different groups of users think.
Why it’s useful:
• Targeted Insights – Understand how different customer groups respond to your surveys.
• Faster Decision-Making – Quickly identify trends and patterns without sifting through raw data.
• Improved Personalization – Tailor your follow-up actions based on segmented feedback.
Now you can move beyond surface-level insights and get granular, actionable data that helps drive better decisions.
The events engine is a new capability that unlocks the ability to trigger surveys at precise moments, based on user behavior or milestone reached. Read Docs
e.g.
SaaS: Show an onboarding evaluation survey when the user completes onboarding.
Fintech: Show a survey when the user completes their 3rd transaction.
Edtech: Show a survey when the user completes a course.
Ecommerce: Show a post purchase survey when a user completes a transaction valued over $100.
Fixed an issue where follow up questions were not appearing when REQUIRED is turned on for a CSAT survey block.
Added the ability to accept multiple responses from a single participant for any survey.
Added the ability to preview a survey. i.e. Test the actual experience that participants will have.
Responses submitted in preview mode are not recorded and do not appear in survey results.
