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AI powered CSAT Surveys for Zendesk

✅ Easily add surveys to Zendesk workflows.
✅ Setup takes less than 5 mins, No-Code required.
✅ Plugs right into Zendesk's Event-triggered or Time-based workflows.
✅ Surveys are part of emails you already send, not in separate ones.

Don’t settle for vague responses. Sondar’s AI Researcher asks relevant follow-up questions to uncover actionable insights that drive real change.

✅ Match the look and feel of your brand.
✅ Branded surveys increase trust and response rates.
✅ Support for Multiple brands with the same account.

✅ Ask specific questions with multi-question surveys.
✅ Quantitative & Qualitative question types.

✅ When a customer leaves a positive response, prompt them to leave a online review.
✅ Route negative feedback to the right people to have them resolved quickly and prevent issues from escalating.

✅ View satisfaction score, engagement rates and trends.
✅ Segment by customer, team member or any Zendesk attributes.
✅ Pinpoint exact drivers of customer satisfaction

Don't let the daunting task of spotting insights from customer comments slow you down. Sondar's AI Analyst streamlines this process, delivering unbiased, actionable insights that uncover what's really driving changes in your CX scores.